Upon Receipt of an Order
Upon receipt of an order, we will send by post an order acknowledgement giving an estimated delivery date. We will then telephone prior to dispatch to arrange a suitable date to deliver the products.
All pallet deliveries are by Tail Lift truck due to the large weight of the products. Any additional delivery requirements must be stated in the checkout process under ‘Additional Notes’, and you will be contacted within the 7 working days to discuss.
Parcel Couriers & Small Parcels
Parcel couriers are used when the purchased product/products are small enough to deliver by parcel. When the weight of a delivery is over 23kg or the dimensions exceed that permitted for a parcel by the courier, the product/products will be dispatched by pallet/pallets.
All pallets will be loaded at the discretion of the work site staff with a view to maximise the efficiency and space without compromising the safety of the driver or the customer, nor compromising the integrity of the pallet structure or product.
Any ‘self pick-ups’ by the customer, will be aided by the use of a fork lift truck on the Broxap site, however once the product is in your possession Broxap relinquish any responsibility for the transport and manoeuvre of the product from the vehicle or there after.