FAQs

Where are you based and what area do you cover?

We are based in Bordon, Hampshire and cover the majority of the UK. We have delivered and installed playground equipment to a various locations across the UK.

What Guarantees do you offer?

20 Year Guarantee - all of our pressure treated timber is guaranteed against structural failure due to timber rot or insect attack for a period of up to 20 years.
Within 12 months’ of the Date of Delivery timbers shall be replaced or repaired with all costs for parts and labour being born by us.
Years 2 to 15 of the Date of Delivery will be replaced on an ex works basis*
Years 16 to 20 a contracting contribution for the replacement cost will be made by us for the replacement timber on an ex works basis*

5 Year Surfacing Guarantee against faulty material.

All guarantees must be supported by payment of the account in full and dated records of any inspections, maintenance and repairs carried out.
*the Buyer must return the defective timber at their own cost

Further qualifications apply, including elements from our standard Terms and Conditions of Sale.

Do you offer a free design, consultation and playground equipment design?

Yes, we offer a free site visit. We will come and visit you and the desired playground site to discuss ideas and offer advice for making the most out of your outdoor space.

Have you installed any playground equipment projects near me?

We have installed playground equipment all over the country. View our case studies and search by location to find projects completed near you.

How long have you been operating in the playground equipment industry?

Hand Made Places was established in 2000 so we have been operating in the play industry for 17 years.

How do I contact the sales team?

We have a dedicated sales team who will be happy to answer any questions you may have about our product range or services that we offer. Call us on 01420 474111 to speak to a playground expert or visit our contact us page.

Would you come and visit our school?

We offer a free site visit to view your school or nursery and advise on the most suitable products for your play area. Please book a site visit or call 01420 474111 for more information.

Do you have a brochure?

You can view our brochure online, or contact us and we will send one out to you.

How do I arrange a visit by one of your sales teams?

Call us on 01420 474111 or book a site visit online.

Where can I find information about funding?

Our funding guide is available here.

Do you make your equipment yourselves?

Yes, we have a dedicated workshop based in Bordon Hampshire where all of our timber playground equipment and outdoor classrooms are manufactured.

I want to build a new play area – where do I start?

View our inspiration page to get started, >a href="/contact/">contact us online or call 01420 474111 if you have any questions. You can book a free site visit where one of our playground experts will visit you and go through the options of your playground.