Technology helps clients get their projects off the ground

Virtual site surveys supported by smart technology at Hand Made Places
Posted in: Blog

Technology helps clients get their projects off the ground

We know a thing or two about moving with the times.
At Hand Made Places we constantly rethink our products to fuel the imaginations of children and provide new physical challenges for young people.
We use our vast experience and knowledge of the play industry to improve the performance of our playground equipment and deliver innovative activities to improve health, learning and social inclusion.
And the same goes for our service delivery – we incorporate cutting-edge systems to ensure every Hand Made Places installation goes as smoothly as possible.
Our virtual site survey is a flexible and easy way to connect with us and lay the foundations of a successful project.

What is a virtual site survey?

Integrating tools such as smartphone photography and video conferencing is a convenient way to initiate a proposal.
The service helps to reduce disruption to our clients’ working day and enables our teams of advisers to more quickly set in motion the design, manufacture and installation of our products to order.
During initial contact with Hand Made Places, we may ask to view the site in question remotely.
This can be through photographs, a virtual walkthrough using a live chat service, or video transferred by email or file sharing platforms.
We may also ask for measurements and information about site-specific features such as access points, drainage, manholes, or trees.
Once we have the information to hand, our estimators will liaise with our workshop, contracts managers and installers to develop an accurate and detailed quote with drawings if necessary.
We will call our clients to discuss design options, deadlines, clear up any queries and to keep an open dialogue. It could be that a virtual meeting is arranged to allow for screen sharing and real-time presentations.
And once all the information is collated, and our clients have received an itemised quote, we will get back in touch to talk through and confirm the works.

Will a representative visit in person?

Hand Made Places offers free site surveys and can arrange for a representative to carry out an inspection at a particular location if a virtual survey is not suitable.
When it comes to confirming an order, our Register of Play Inspectors International (rpii) accredited staff will check the play area project documentation before commencing any works.

Are virtual surveys only used during lockdown?

While Hand Made Places personnel have continued to work safely on site and from our North Staffordshire base throughout the coronavirus pandemic, virtual surveys are a highly efficient way to accelerate the quoting process.
The systems we use provide useful reference documents and data that is easy to assess and analyse.
The service is available to clients all year round so that we can supply precise information and feedback enabling projects to be launched in a timely manner.
Should we need to visit a site, we will routinely follow health and safety regulations, taking into account any specific Government guidance in force at the time.
Give us a call today to discuss how Hand Made Places can move your playground equipment installation forward with a virtual site survey.

How do I arrange a virtual site visit?

8 months ago