FAQs
FAQs
Where are you based and what area do you cover?
Our timber production facility and offices are based in Newcastle-Under-Lyme, Staffordshire and we cover the majority of the United Kingdom. We deliver to and install playground equipment at various locations across the UK.
What Guarantees do you offer?
We offer a 10 Year Timber Guarantee. All of our pressure treated timber is guaranteed against structural failure due to timber rot or insect attack for a period of 10 years.
Within 12 months of the Date of Delivery timber shall be replaced or repaired with all costs for parts and labour being born by us.
Years 2 to 10 of the Date of Delivery, timber will be replaced on an "ex-works" basis.
Further qualifications apply, including elements from our standard Terms and Conditions of Sale. The option for an Extended Service Life is available to increase the guarantee period up to 20 years. Years 11 to 20 will receive a diminishing contribution from Hand Made Places for the manufacture of the replacement timber play equipment components on an "ex-works" basis. We offer a 5 Year Surfacing Guarantee against faulty material. Please refer to our Guarantees page for full details.
Within 12 months of the Date of Delivery timber shall be replaced or repaired with all costs for parts and labour being born by us.
Years 2 to 10 of the Date of Delivery, timber will be replaced on an "ex-works" basis.
Further qualifications apply, including elements from our standard Terms and Conditions of Sale. The option for an Extended Service Life is available to increase the guarantee period up to 20 years. Years 11 to 20 will receive a diminishing contribution from Hand Made Places for the manufacture of the replacement timber play equipment components on an "ex-works" basis. We offer a 5 Year Surfacing Guarantee against faulty material. Please refer to our Guarantees page for full details.
Do you offer a free design, consultation and playground equipment design?
Yes, we offer a free consultation and playground equipment design service as well as free site visits. We will come and visit you and the desired playground site to discuss ideas and offer advice for making the most out of your outdoor space. You can find out more about our consultation and site visits services here.
Have you installed any playground equipment projects near me?
We have installed playgrounds all over the UK, and completed projects for a wide range of customers including schools, parish councils, local authorities, shopping centres, holiday parks and visitor attractions. To find a project near you, you can view our case studies here and search by location to find a project near you, or email our teams to find a project that you can visit, if possible.
How long have you been operating in the playground equipment industry?
Hand Made Places has been designing, manufacturing, and installing play equipment since 2000. You can read more about our story and the services we offer here.
How do I contact the sales team?
You can contact our sales team by calling 01782 571777 or by emailing [email protected] , where one of our dedicated sales team will be happy to answer any questions that you may have.
Would you come and visit our school?
Yes, we offer a free site visit, where we view the outdoor area and advise on the most suitable products are, so you can get the most out of your outdoor play and learning area. You can book a site visit here or call 01782 571777.
Do you have a brochure?
Our brochures are available online here which you can view or download for free. Alternatively you can contact us, and we will send a hard copy out to you.
How do I arrange a visit by one of your sales teams?
To arrange a visit, you can either call us on 01782 571777 or you can book online here.
Where can I find information about funding?
We offer a funding guide online here, which is updated quarterly. The guide is designed to raise awareness of current funding and grant schemes which support the development of playgrounds, outdoor classrooms, active travel and other outdoor developments.
Do you make your equipment yourselves?
We have a dedicated timber playground equipment production facility in Newcastle-Under-Lyme, Staffordshire. Here we manufacture standard and bespoke playground equipment, playground furniture, gardening equipment such as planters and outdoor learning equipment.
I want to build a new play area - where do I start?
To get started you can contact us online, request a call back, call or email our teams. From there we can discuss the aims of your project and start your playground journey. Details of the process can be find here.
What do the icons on the product pages mean?
The icons help explain the specifications of each product. You can find more infomation here.