Where are you based and what area do you cover?
We are based in Newcastle under Lyme, Staffordshire and cover the majority of the UK. We have delivered and installed playground equipment to various locations across the UK.
What Guarantees do you offer?
10 Year Guarantee - all of our pressure treated timber is guaranteed against structural failure due to timber rot or insect attack for a period of 10 years. Within 12 months of the Date of Delivery timber shall be replaced or repaired with all costs for parts and labour being born by us. Years 2 to 10 of the Date of Delivery will be replaced on an "ex-works" basis.* The option for an Extended Service Life is available to increase the guarantee period up to 20 years. Years 11 to 20 will receive a diminishing contribution from Hand Made Places for the manufacture of the replacement timber play equipment components on an "ex-works" basis.* 5 Year Surfacing Guarantee against faulty material. Please refer to our Guarantees page for full details. Further qualifications apply, including elements from our standard Terms and Conditions of Sale.
Do you offer a free design, consultation and playground equipment design?
Yes, we offer a free site visit. We will come and visit you and the desired playground site to discuss ideas and offer advice for making the most out of your outdoor space.
Have you installed any playground equipment projects near me?
We have installed playground equipment all over the country. View our case studies and search by location to find projects completed near you.
How long have you been operating in the playground equipment industry?
Hand Made Places has been operating in the play industry since 2000.
How do I contact the sales team?
We have a dedicated sales team who will be happy to answer any questions you may have about our product range or services that we offer. Call us on 01420 474111 to speak to a playground expert or visit our contact us page.
Would you come and visit our school?
We offer a free site visit to view your school or nursery and advise on the most suitable products for your play area. Please book a site visit or call 01420 474111 for more information.
Do you have a brochure?
You can view our brochure online, or contact us and we will send one out to you.
How do I arrange a visit by one of your sales teams?
Call us on 01420 474111 or book a site visit online.
Where can I find information about funding?
Our funding guide is available here.
Do you make your equipment yourselves?
Yes, we have a dedicated workshop based in Newcastle under Lyme, Staffordshire where all of our timber playground 
I want to build a new play area - where do I start?
View our inspiration page to get started, contact us online or call 01420 474111 if you have any questions. You can book a free site visit where one of our playground experts will visit you and go through the options of your playground.